FAQ

Frequently asked questions

What are your heat/cool packs made from?


We wanted our heat/cool packs to be gorgeous as well as made from high quality Australian sourced materials. All packs are handmade using 100% cotton fabric, thread and filled with an odourless legume called Lupins. This means your heat/cool pack is not only the prettiest comfort product, but it is also a big upgrade from the traditional wheatbags used more often.




How long do I heat/cool my packs for?


All heatpacks will come with instructions for heating times as heating times will vary from product to product. Essentially a good rule to ensure your safety and the integrity of the pack is to choose a lower microwave setting first and adjust the heating time according to your microwave wattage and preferred temperature. As the packs are handmade with Lupins, there is a lower chance of easily burning your pack as the lupins will retain heat and have minimal to no odour. Alternatively you can cool the packs and use them as an icepack. Just place the pack in a clean drawer in your freezer or into a freezer bag for protection and let it cool for 2 hours or more for optimal relief. *Always ensure that you are heating/cooling your pack from room temperature to begin with. Never heat a frozen pack or cool a heated pack.




What is your return/replacement policy?


Here's to Strength is a small family owned business with costs to cover for every item sold, however we will always endeavour to accomodate for any changes that are necessary which are reasonable or due to an error on our end. If the item you have received is faulty, we will organise with you the best way to return the item and will send a replacement for the same item you have purchased once we have recieved the faulty item. Change of mind refunds will not be accepted as the items you are purchasing are not handmade until your order is received, therefore your order is a custom order. Due to health and safety regulations regarding Covid19, face masks cannot be returned unless deemed faulty or if the incorrect product was sent to you.




What happens if I order clothing and the colour/size is found to be out of stock after I have ordered the item?


As we purchase our Australian sourced clothing on an as required basis, we can only go by the stock levels of our supplier at the time your order is placed. The sizes and colours advertised are our suppliers general stocklist therefore it is more than likely available. If for any reason your order is not available in the colour and size that you have selected, we will contact you immediately to discuss.




Is international shipping available?


Yes, we will happily ship to anywhere in the world. Please understand, due to Covid19 we cannot guarantee a time frame due to the extreme delays our couriers are experiencing during the Pandemic. If you have not received your order within 6 weeks, please feel free to contact us to track your parcel and provide an update for your item.




What is the expected time frame for delivery?


All items are handmade and ready for dispatch within 7-10 days guaranteed. You will recieve a tracking email when your order has been sent and a confirmation email when your order has been delivered. Please understand, due to Covid19 we cannot guarantee an exact time frame due to the extreme delays our couriers are experiencing during the Pandemic. If you have not received your order within 6 weeks, please feel free to contact us to track your parcel and provide an update for your item.




Our Privacy Policy


Here's to Strength is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained in many ways including by telephone, by email, via our website www.herestostrength.com, from other publicly available sources, from cookies and from third parties. We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only: • For the primary purpose for which it was obtained • For a secondary purpose that is directly related to the primary purpose • With your consent; or where required or authorised by law. Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. Your Personal Information may be disclosed in a number of circumstances including the following: • Third parties where you consent to the use or disclosure; and • Where required or authorised by law. Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. In order to protect your Personal Information we may require identification from you before releasing the requested information. It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practical so we can update our records and ensure we can continue to provide quality services to you. This Policy may change from time to time and is always available on our website. If you have any queries or complaints about our Privacy Policy please contact us at: customersupport@herestostrength.com or 0437 532 882




Payment Options


We accept payment via Visa, Mastercard, Amex and excitingly now offer Laybuy!





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